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Rewards Program

Terms & Conditions

Last updated: November 2026

Madeena Party Rewards – Terms & Conditions

1. Eligibility & Account

  • Madeena Party Rewards is available to customers with a registered Madeena Party Rewards account.
  • Customers will receive an invitation link from Madeena Party to access the Madeena Party Rewards portal.
  • To activate their account, customers must enter their email address and create a password through the invitation link.
  • Once activated, customers can log in using their registered email address and password.
  • Loyalty accounts are created by Madeena Party. Customers cannot create or register for a Madeena Party Rewards account independently.
  • Customers are responsible for maintaining the confidentiality and security of their account credentials.

2. Earning Reward Points

  • Customers earn 1 Madeena Party Reward Point for every KWD 1 spent.
  • Reward Points are calculated based on the final amount paid for the order, after any Reward Points have been redeemed.
  • Reward Points are earned on all products purchased, including helium balloon products.
  • The amount paid using Reward Points does not earn additional Reward Points.
  • Reward Points are calculated and added automatically when the purchase is recorded by Madeena Party.
  • Purchases are completed directly with Madeena Party and are recorded by Madeena Party in the customer's account.
  • Customers do not need to take any additional action to receive points for a qualifying purchase.

3. Reward Point Value & Redemption

  • 1 Madeena Party Reward Point has a redemption value of KWD 0.050.
  • Accordingly:
    • 20 Reward Points = KWD 1
    • 100 Reward Points = KWD 5
    • 200 Reward Points = KWD 10
  • Reward Points can be redeemed against eligible orders with a minimum order value of KWD 40.
  • There is no minimum number of Reward Points required for redemption, provided the customer has sufficient available points.
  • There is no maximum limit on the number of Reward Points that may be redeemed in a single eligible order, subject to the eligible order value and available points.
  • Reward Points cannot be redeemed against helium balloon products.
  • If an order contains both helium balloon and non-helium products, Reward Points may only be redeemed against the non-helium portion of the order.
  • The value of Reward Points redeemed cannot exceed the value of the eligible non-helium products in the order.
  • The helium balloon portion of an order must be paid in full and cannot be reduced using Reward Points.
  • Reward Points redeemed from an order are deducted from the customer's available balance using the oldest-expiring points first.
  • Reward Points cannot be exchanged for cash or transferred to another customer.

Example:

If an eligible order contains KWD 30 of non-helium products and KWD 10 of helium balloons, for a total order value of KWD 40, Reward Points may be redeemed against up to KWD 30 only. The KWD 10 helium balloon portion is not eligible for Reward Point redemption. The customer will earn Reward Points based on the final amount paid for the entire order, including the helium balloon portion.

4. Points Expiry

  • Reward Points are issued in individual batches, based on the purchase from which they were earned.
  • Each batch of Reward Points expires 12 months from the date the points were earned.
  • The earliest-expiring points are used first when Reward Points are redeemed.
  • The customer dashboard will display the points batch with the nearest expiry date and a countdown to expiry.
  • Once a Reward Point batch expires, those points are removed from the customer's available balance and cannot be reinstated.

5. Customer Dashboard

  • The Madeena Party Rewards portal allows customers to view their recorded purchases, purchase status, Reward Point balance, and applicable loyalty tier.
  • The portal is not an online shopping or checkout platform and does not process purchases or customer payments.
  • All purchases are completed directly with Madeena Party and are manually recorded through the Madeena Party administration system.
  • Information displayed in the customer portal is based on the purchase and loyalty records maintained by Madeena Party.
  • Customers should contact Madeena Party if they identify any discrepancy in their purchase details, Reward Point balance, loyalty tier, or other account information.

6. Cancellations, Refunds & Adjustments

  • If a purchase is cancelled or refunded, the Reward Points earned from that purchase will be removed from the customer's balance.
  • In the event of a partial refund, the Reward Points associated with the refunded portion may be adjusted or removed accordingly.
  • In the event of a refund, the refunded order amount will also be reversed from the customer's total spent where applicable.
  • Madeena Party may make reasonable adjustments to Reward Points to correct errors, duplicate entries, cancelled purchases, refunds, or other account discrepancies.

7. Account Misuse

  • Madeena Party reserves the right to adjust or remove Reward Points, suspend an account, or refuse the awarding or redemption of Reward Points in cases of suspected fraud, misuse, manipulation, abuse, or violation of these Terms & Conditions.

8. Changes to the Rewards Programme

  • Madeena Party reserves the right to modify, suspend, or terminate the Madeena Party Rewards programme or amend these Terms & Conditions at any time.
  • Any changes may be communicated through the website, customer portal, or other appropriate communication channels.

9. General

  • Reward Points have no cash value and cannot be exchanged for cash.
  • Reward Points are non-transferable and may only be used by the customer to whom they were awarded.
  • Participation in Madeena Party Rewards constitutes acceptance of these Terms & Conditions.
  • Madeena Party reserves the right to make the final determination regarding the eligibility of purchases, awarding and redemption of Reward Points, point adjustments, and application of the loyalty programme rules.